Lanseringen av den nye KLM-tjenesten på Messenger har vært svært vellykket!

Med denne tjenesten kan KLM-kunder motta alle viktige reisedokumenter via Messenger, og den 20. juli passerte KLM 1 million sendte meldinger via Messenger. På en gjennomsnittlig dag sender KLM ca 1,700 bestillingsbekreftelser, 4,000 innsjekkingspåminnelser og over 5,000 ombordstigningskort. Messenger annonserer selv at plattformen nå har 1 milliard månedlige brukere.

About KLM and Social Media Since 2009 KLM gained a reputation as an initiator and pioneer in the area of social media services and campaigns in the social landscape. Every week, KLM receives over 100,000 mentions on social media, 10,000 of which are questions or remarks. These are personally replied to by our 200 service agents, forming the world’s largest dedicated social media team. KLM offers customers a 24/7 one-stop-shop in 13 different languages: Dutch, English, German, Spanish, Portuguese, Italian, French, Norwegian, Russian, Japanese, Chinese, Korean and Thai.