Introducing a new integration with Lipscore to collect ratings and reviews online and in physical stores

Voyado is pleased to introduce a new, easy-to-implement backend integration with Lipscore, one of the leading solutions for gathering and using ratings and reviews. This integration facilitates the direct collection and management of ratings and reviews from your online and physical stores via the Voyado platform.

Ratings and reviews are most commonly used for online stores. Today, more brands are using the opportunities to gather feedback on their products and in-store experience.

Launching now, customer reviews and ratings of products or service levels, whether online or in-store, are instantly incorporated into Voyado Engage. This feedback data from Lipscore can then be utilized in Voyado Engage and allows for the segmentation of customers based on their reviews, ratings, and other relevant data, enabling targeted communication.

Interact with your customers and automatically act on the collected reviews through Marketing Automation by rewarding them with a personal discount or points or emailing them to follow up on their actions.

Read more about the feature here and book up a more in-depth session here.