Citrix Systems, Inc.: Citrix Enables “Workshifting” For IT With GoToManage for iPad

Today at Citrix Synergy™, the event where virtual computing takes centre stage, Citrix Systems announced GoToManage® for iPad®, a free application that enables users to securely troubleshoot and provide real-time technical support to a computer user’s system from anywhere.  Workshifting for IT will soon be possible with the availability of the number one remote support solution[1] on Apple’s popular mobile media and computing device.

GoToManage was built to meet the needs of IT managers and consultants without the complexity found in most remote support software offerings.  Its intuitive design makes GoToManage for iPad an application that anyone could use.  Available soon as a free app for the iPad, IT professionals will be able to conduct live end-user support sessions and take control of a user’s PC or Mac® as if they were sitting in front of it.  This application gives businesses a secure and reliable way to free IT from a physical location and empowers them to be more responsive when end users need technical assistance. 

In addition to the features in the free application, paying GoToManage and GoToAssist Express® customers will have the ability to connect to and control unattended computers, conduct in-session chat sessions and track and report on their support activities. This gives IT pros the ability to improve the support they provide and remotely connect to both support servers and computers after hours from their iPad. 

What Is New for GoToManage

• GoToManage for the iPad will be the first iPad application designed for real-time, remote support.  Visit http://www.gotomanage.com/ipad to register in order to be notified when it is available

• With support for single location or multiple sites, IT now has the nimbleness to work anywhere at any time to assist an ever mobile and dispersed workforce

Why It Matters

• Remote support is a must-have for businesses that want to meet the 24/7 needs of their customers, telecommuters and a geographically dispersed workforce

• IT professionals will now have the freedom to support people and machines from anywhere.

• Enhances productivity for IT consultants who can securely manage and assist multiple clients using GoToManage for iPad, reducing both travel and the complexity of handling the unique IT needs of each client

Quotes:
“The IT professional is typically the last person in a company still chained to a desk, yet ironically is one of the first to adopt new mobile technologies.  We thought it was time to do something about that.  GoToManage for iPad will give our IT customers the freedom to workshift, with the full power of live support, unattended support and chat. It will give every iPad owner the capability to remotely support someone for free. What’s better than that?” Elizabeth Cholawsky general manager and vice president of IT Service, for the Online Services Division of Citrix.

“A product such as GoToManage for the iPad addresses a market need for IT professionals to provide anywhere and anytime support.  In addition to the benefits of better business continuity and flexibility for IT professionals, such solutions allow anyone to perform remote support from the iPad and therefore gives any technically savvy person the opportunity to experience these remote support solutions.” Stacy Crook, Sr. Research Analyst, IDC.

About GoToManage
GoToManage is a cloud-based platform that enables IT professionals to support remote users and machines. GoToManage includes two modules, which can be purchased together or separately. GoToManage Remote Support provides the ability to deliver live end-user support and to control unattended computers and servers. GoToManage Monitoring enables IT managers, consultants, and managed service providers (MSPs) to inventory, monitor and manage all of their desktop devices (PCs and Macs), servers and networks.

Related links

• Citrix Unveils Vision for Personal Clouds

• Citrix Announces GoToManage Monitoring for XenServer

• Remote Support and IT Management Just Got Easier with Citrix GoToManage

• Citrix Enters SaaS-based IT Management with GoToManage

• Citrix Online Brings GoToMyPC to iPad and the App Store

• Citrix Online Launches GoToMeeting App for iPad

Follow us online

• GoToManage Facebook: http://www.facebook.com/GoToManage

• GoToAssist YouTube: http://www.youtube.com/gotoassist

• Workshifting blog: workshifting.com

• Workshifting Twitter: http://www.twitter.com/workshifting  

• Twitter: @GoToManage, @Citrix_Synergy and #CitrixSynergy

About Citrix Systems, Inc.
Citrix Systems, Inc. (NASDAQ:CTXS) is a leading provider of virtual computing solutions that help companies deliver IT as an on-demand service. Founded in 1989, Citrix combines virtualisation, networking and cloud computing technologies into a full portfolio of products that enable virtual workstyles for users and virtual datacenters for IT. More than 230,000 organizations worldwide rely on Citrix to help them build simpler and more cost-effective IT environments. Citrix partners with over 10,000 companies in more than 100 countries. Annual revenue in 2010 was $1.87 billion.

The Online Services Division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting® to hold online meetings, GoToWebinar® to conduct larger web events, GoToTraining® to train customers or employees, GoToMyPC® to access and work on a remote Mac® or PC, GoToAssist® to support customers or GoToManage® for IT support and management, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. For more information, visit www.citrixonline.com.

[1] IDC, Worldwide Clientless Remote Support Services 2009 Top 6 Market Share Leaders, May 2010

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