Press release -
POST OFFICE DECLARE JUNE 13TH AS ‘CHECK YOUR PASSPORT DAY’ AFTER A THIRD OF UK PASSPORT HOLDERS SAY THEY’RE UNAWARE OF THEIR PASSPORT EXPIRY DATE
- 'Check Your Passport Day' announced to ensure stress-free travel experiences ahead of peak summer travel season
- Over a third of UK passport holders surveyed (36%) are unaware of their passport expiry date without having to check; despite nine in ten (90%) obsessively checking other perishable items, such as food, before consumption
- To help people think about their passports in the same way, one Postmaster has placed passport expiry-themed stickers on perishable food items in branch to remind customers of the need to check their passports too ahead of a key travel period.
- Post Office’s Check & Send passport service plays a vital role in ensuring holidaymakers can go on their vacations hassle free
Post Office has announced a 'Check Your Passport Day' on June 13th in an effort to ensure stress-free travel experiences for holidaymakers across the UK.
The initiative comes as a timely reminder, marking six weeks before the onset of peak summer international travel, following data from Post Office which factors in the annual surge in Post Office travel money sales in the last week of July and the end of the school term1.
This provides holiday goers with enough time to renew passports or factor in additional checks that may be required if applying for a first-time passport before travelling. Official government guidance is three weeks for a standard passport renewal, but this could take longer if applying for the first time2.
New research from Post Office3 also revealed a third (32%) of UK passport holders start to feel nervous one to two weeks before departure if their passport has not returned. That is why Post Office has reminded the public to check their passports early, and with double the time necessary, to help ensure peace of mind for holiday goers.
It comes after the research uncovered that more than a third of UK passport holders (36%) are unaware of their passport expiry date without having to check. A quarter (26%) of respondents have forgotten to renew their passports before it expired at least once, while 12% say they never renew their passport before the expiry date.
Seven in ten (69%) respondents agree that there should be more awareness or reminders when it comes to passport expiry and renewal, which has led to Post Office wanting to raise awareness to ensure the public feel in control and avoid any potential complications while heading off on their holidays.
A passport is the one perishable that people in the UK let expire
The findings seem to go against the nation’s obsessiveness with expiry dates in all other areas of life. When it comes to other perishable items, around nine in ten respondents check the expiry date on food items before consuming them at home with dairy products (96%), meat and poultry (95%), and bread and bakery items (94%) top of the list. More than four in five (85%) will check their medicine expiry before use, the same when it comes to condiments and sauces (85%).
In comparison, four in ten (41%) confess to not checking their passport expiry date even once a year, with 12% only checking once in 2-3 years. Just under a fifth (17%) check once in more than three years.
To help people think about their passports in the same way they think about other perishable items, Dipesh Modha, Edgware Road Postmaster, has placed passport expiry-themed stickers on common food items in branch, reminding customers of the need to check their passports too ahead of a key travel period.
Lack of renewal leads to travel disruption
The research also revealed that 42% of UK passport holders are likely to book a holiday before checking the expiry date of their passport. This negligence can lead to unforeseen challenges, with almost three in ten (28%) facing expensive last-minute processing fees for a new passport, while a fifth (19%) have missed trips completely. Others have faced disruptions during travel, particularly as many countries require passports to have a minimum validity of six months for entry.
| The top challenges UK passport holders have encountered as a result of forgetting to renew passport | Percentage |
| Expensive rush processing fees for a new passport | 28% |
| Difficulty in identification for a new job or bank application | 23% |
| Missed trips/vacations | 19% |
| Difficulties from passport control at the airport ahead of your flight | 17% |
| Difficulties from passport control in a foreign country | 16% |
| Unable to travel for emergency situations | 16% |
Elinor Hull, Director of Government and Identity Services at Post Office said, "Customers are advised by His Majesty’s Passport Office not to book travel until they have a valid passport. As our research shows that many customers do not do this, and with the summer holidays fast approaching, it's crucial for travellers to ensure their passports are up to date to avoid any unexpected surprises at the check-in desk. By designating June 13th as Check Your Passport Day, six weeks before the peak summer travel period, we want to remind people across the country to take a proactive approach in safeguarding their travel plans, to ensure holidaymakers have peace of mind, and a renewed passport, in time for their holidays.”
Reasons for not checking passport
Assuming the passport is in date (23%), thinking the renewal date is far away (22%) and forgetting to check the passport expiry (22%) are the top reasons as to why people miss out on renewing their passports in time. Meanwhile, 15% are concerned about the costs for renewing a passport, while one in ten (11%) either don’t have enough time to devote to the renewal process or find it too complicated.
With its Check & Send passport service, Post Office branches play a vital role in ensuring holidaymakers can go on their vacations hassle free. Almost a quarter (22%) of respondents prefer to apply for their passports and renewals at their local Post Office branch due to it being a convenient location (49%), the peace of mind that the process will be completed correctly (41%), and the expertise of the postmasters who can help with applications and queries (37%).
At the Edgware Road Post Office, more than 500 customers from diverse backgrounds apply for or renew their passports yearly with the Check & Send service playing a key role.
Dipesh Modha, Edgware Road Postmaster said, "Passport services are incredibly important at our branch because it provides peace of mind to our customers. Customers come to us for our expertise, knowing that we can solve their problems efficiently.
“We handle passport applications day in and day out, so we understand that sometimes it can be difficult for someone doing it for the first time. In this area, there are many multilingual customers who might not speak English as their first language so the Check and Send service helps us streamline the process and make sure that applications are completed accurately while reducing the stress for our customers.
“We also handle more complex cases by appointment to ensure dedicated service without causing delays for other customers. So, whether it's helping someone renew their passport urgently for a last-minute trip or guiding a family through the application process well in advance, our goal is to provide reliable, expert assistance that meets their needs."
The establishment of ‘Check Your Passport Day’ underscores Post Office's commitment to enhancing customer experiences and promoting travel preparation across the UK. As the holiday season approaches, individuals are encouraged to mark June 13th on their calendars and take advantage of this timely reminder to check their passport expiry dates.
-ENDS-
About the Post Office
- With over 11,500 branches, Post Office has the biggest retail network in the UK, with more branches than all the banks and building societies combined.
- Post Office is helping anyone who wants cash to get it whichever way is most convenient. Partnership with over 30 banks, building societies and credit unions means that 99% of UK bank customers can access their accounts at their Post Office.
- Cash withdrawals, deposits and balance enquiries can be made securely and conveniently over the counter at any Post Office; and the biggest investment by any organisation or company in the last decade is being made to safeguard 1,400 free-to-use ATMs across the UK.
- Post Office is simplifying its proposition for Postmasters with a focus on its cash and banking; mails and parcels; foreign exchange; and; bill payments services.
- Research has found that visits to the Post Office help drive another 400 million visitors to other shops, restaurants and local businesses equating to an estimated £1.1 billion in additional revenue for High Street businesses.
- 99.7% of the population live within three miles of a Post Office; and 4,000 branches are open seven days a week.
