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Press release -

Post Office consultation with Postmasters and commercial partners on future decision making launches

  • Consultation asks Postmasters and commercial partners how they want to be involved in development and execution of business decisions
  • Survey of 8,000 Postmasters will be carried out and assessed by independent agency

  • Consultation launch is a further step in resetting Post Office’s relationship with Postmasters

A consultation asking how Postmasters and commercial partners who operate multiple Post Office branches want to be involved in the development and execution of business decisions has been launched today (21 September).

The Post Office’s consultation will run for twelve weeks and will include in depth discussions, followed by a survey of over 8,000 Postmasters on options such as establishing regional or thematic forums that could advise and influence business decisions. A separate survey and qualitative discussions will take place with all its commercial partners.

Amanda Jones, Post Office Retail and Franchise Network Director, said:

“We want to see Postmasters thriving in their local communities with commercially successful branches run by individuals who know what products and services their customers require. This consultation is part of our efforts to reset our relationship with Postmasters and hear directly from them about how they want to be involved in the development and execution of business decisions.”

A dedicated microsite – https://www.onepostoffice.co.uk/secure/postmaster-consultation/ – has been created where Postmasters can find out more information about the consultation and can log on and submit their views. The consultation is being run by an independent agency, Quadrangle, that will provide an impartial assessment of Postmasters’ views.

The Post Office had previously announced that a Non-Executive Director position on its Board will be created. Since the announcement, the Post Office has been learning from other organisations about their experiences of making a change to their Board. Post Office is also working with its shareholder, the UK Government, to agree the appointment process.

Most recently, the Post Office has also announced the creation of a new Postmaster Director role. In an email to Postmasters, it was explained that the Post Office Limited employee role will be the Postmaster voice within the business and will lead on Postmaster engagement. 

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About Post Office:

  • With 11,500 branches, the Post Office is among the larger retail networks in the UK.
  • 98% of Post Office branches are run with retail partners on an agency or franchise basis.
  • The Post Office provides services central to peoples’ everyday lives; 99.7% of the population lives within 3 miles of a Post Office.
  • We offer the UK’s largest fee free cash withdrawal network through our 11,500 branches, over 2,000 cash machines and 99 per cent of UK bank customers can access their accounts at the Post Office.
  • We sell 170 different products and services spanning financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services.
  • Post Offices branches remain highly valued and trusted, and are the focal point of many communities. For more information; visit www.postoffice.co.uk and to find out about a Post Office business opportunities; visit www.runapostoffice.co.uk

Contacts

Post Office Press Office

Post Office Press Office

Press contact Please note this line is strictly for the Post Office Media enquiries, not Royal Mail enquiries. Royal Mail are responsible for the delivery of letters and parcels as well as stamps 0207 012 3456
Karim Aziz

Karim Aziz

Press contact Head of Media Relations 0207 012 3456
Emma Hancock

Emma Hancock

Press contact Senior PR & Campaigns Manager 020 7012 3456
Sheila Tapster

Sheila Tapster

Press contact Press Officer 020 7012 3456

Welcome to the Post Office Media Centre, our online resource for news, information, photos and footage for journalists across the UK.

The Post Office has over 11,500 branches across the UK, 97% of these are run with retail partners on an agency or franchise basis. 99.7% of the population live within 3 miles of a Post Office and 93% live within 1 mile. Along with a significant online business, we are the biggest retail network in the UK, with more branches than all the banks and building societies combined.

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