Southern joins Govia Thameslink Franchise – new Passenger Services Directors set out plans

6,500 employees

£1.3bn annual revenue

£237m passenger journeys

£50m investment to enhance all 239 stations

50% increase in capacity

1,398 new train carriages

10,000 additional morning peak seats into London

Free Wi-Fi at 104 stations

20,000 days of customer service training for frontline employees

£1m per year for local communities to spend on improvements at stations

The GTR investment programme for stations includes funding for more CCTV, toilet refurbishments, new retail facilities, help points and car park improvements – as well as plans for increased motorcycle storage and improved transport integration.

Connections is GTR’s twice yearly customer report. Readers will be able to keep track of whether GTR has met its targets and commitments, and read about GTR’s plans for the future. Connections also reports on what improvements customers said they'd like to see, and how we've improved the service.

Connections can be downloaded at southernrailway.com/southern/news/connections