Press release -
Rail compensation vouchers valid from 19 July can now be exchanged for cash
Rail passengers with Thameslink and Great Northern can now receive their compensation for delays and disruption in cash.
‘Delay Repay’ compensation is given in the form of National Rail vouchers to the value set out below:
| Delays of 30-59 minutes: | Delays of 1 hour or more | Delays of 2 hours or more |
| 50% of single ticket price | 100% of single ticket price | 100% of single ticket price |
| 25% of return ticket price | 50% of return ticket price | 100% of return ticket price |
Now, any Delay Repay voucher issued from 19 July, can be exchanged for cash at a Thameslink or Great Northern station ticket office. The change is spelled out in accompanying letters which passengers are asked to take with them to distinguish them from rail vouchers issued for other reasons.
Govia Thameslink Railway Commercial Director David Innis said:
“We are committed to improving service reliability on our routes but when something does go wrong we want to see passengers properly compensated.
“Rail vouchers are a great way to compensate passengers, as they can be offset against their next journey, but if passengers want that money in cash they can now do that at one of our stations for vouchers issued from 19 July.
- Ends -
Notes to editors
These changes are captured in revised National Rail Conditions of Carriage which are available online at www.nationalrail.co.uk/nrcoc.
For more information, call the Govia Thameslink Railway press office on 0345 4700 789 or emailpress.office@gtrailway.com.
About Govia Thameslink Railway
Govia Thameslink Railway (GTR) began running Thameslink (Bedford to Brighton, Sutton and Wimbledon) and Great Northern (London to Peterborough, Cambridge and King’s Lynn) rail services on 14 September 2014. A small number of services and stations previously operated by Southeastern transferred to GTR in December 2014 and on 26 July 2015 the Southern and Gatwick Express routes will be incorporated into the franchise. GTR will then be the largest rail franchise in the UK in terms of passenger numbers, trains, revenue and staff: GTR will carry about 273 million passenger journeys per year, employ around 6,500 people and generate annual passenger revenues of approximately £1.3bn. www.thameslinkrailway.com