New ECC smartphone app heralds the future of timeshare claims

Reliable and trustworthy timeshare claim help, in the palm of your hand

ECC background

European Consumer Claims (ECC) are leaders in the field of timeshare claims and relinquishments. To date they have won £27.5 million in financial compensation for their clients and freed thousands more people from unwanted contracts. ECC currently manage a claims portfolio valued at over £200 million.

With excellent coverage in quality press, the highest possible scores on all external review sites and dozens of positive client video testimonials, ECC enjoys an impeccable reputation.

The international claims company used to do mainly business in person at one of their many offices, but high demand for timeshare-related rescue services meant that ECC had to switch to doing the bulk of their consultations by phone. In 2019, the advent of professional video-call technology moved the vast majority of business to Zoom appointments. This allowed ECC consultants to meet 'face to face' with prospects, and for them to virtual-tour the office, as well as introduce clients to ECC's legal partners during the presentation.

Technology advances

Progress keeps progressing. There are very few aspects of our lives that don't attract the attentions of other, dedicated humans looking to innovate and improve our experience. Timeshare claims are no different.

For decades timeshare companies have been breaking the law, sheltered by the difficulty of taking legal action against them. Unfortunately for those resorts, claims firms have been working hard to simplify the process for victims.

The latest advance is the 5 star rated, free ECC app now available on the IOS App Store, as well as Google Play for Android.

This app allows potential claimants to arm themselves with as much information as they want and in their own time, prior to scheduling a time to speak to one of ECC's many expert advisors. Useful features include

• A claim calculator: Enter your key timeshare information, and the app will reveal: firstly if you are likely to qualify for a claim, and secondly approximately how much money you may be legally due.
• A maintenance fee calculator: One of the main reasons people engage with ECC is to escape the burden of maintenance fees. Knowing how much money you could save by relinquishing your membership is likely to factor into your decision of whether or not to engage ECC.
• Client feedback: Watch video testimonials of other timeshare victims describing their experience working with ECC. Does it sound like the kind of company you would like to do business with?
• Latest news: Check out ECC's press releases, successful case publications and media coverage.

Even more capabilities

If you decide you want to know more, you can click the phone icon (bottom right) and call directly to ask further questions or clarify information.

Rather speak face to face? Click the video camera icon (bottom left) and open the Zoom calendar to book a video consultation at your convenience.

EBook guides: ECC's curated eBook selections about the timeshare industry, claims, and relinquishments are available here to be downloaded and studied at your convenience.

Already a client? Click the My Client Area button to enter your private member's area and check on your own case. All of your personal details and information including progress, timeline, personnel managing your claim/relinquishment and your expected outcome are indexed here.

Your case updates will be conveyed to you by app notification. All in the palm of your hand.

Expert comment

"Without constant innovation, any company gets left behind," says Greg Wilson, CEO of ECC. "The timeshare claims and relinquishment business is no different."

"The feedback we are getting are that this app has made the whole claims experience easier and more convenient for prospective and existing clients alike.

"The most consistent opinions are that people are grateful to find out about more us before making the decision to engage via the phone or videocall. And for existing clients it is being praised as a welcome and practical new way to keep up to date with their case progress as well as any news relating to us as a company."

Want to know more?

To find out more about ECC, download the app and have a look around. You can also get in touch with our team directly for a free, no-obligation, confidential consultation