News -

ComAround at the HDI conference & expo 2014

HDI conference & expo is the industry's leading technical service and support conference with more than 2,400 elite professionals coming together. This year the conference takes place in Gaylord Palms Orlando in April 1-4.

ComAround is the market leader of web based self service in Scandinavia. ComAround has attended the first time as an exhibitor, and have met hundreds of Service Desk and IT Managers who is interested in Self Service and ComArounds product ComAround Zero™. Two of ComAround founders is in place, Magnus Holmqvist and Per Strand.

-  Many people we have met talk about KCS (Knowledge Centered Support) and Shift to left, says Per Strand, founder of ComAround.  ComAround talk a lot about Zero Level support, as a step prior to the First level support. The more established term I US seems to be “Level Zero”.

ComArounds product, ComAround Zero™, has been received with good response.

-  During our first 5-6 hours as exhibitors at the world's largest Helpdesk event, we have had a prospectus every five minutes that have chosen to test our 30 day trial. To me it shows the enormous interest in our product and it will be exciting to see where and how ComAround adventure in the U.S. continues.

Try ComAround Zero™ for free for 30 days!


Related links

Topics

  • Data, Telecom, IT

Categories

  • self service
  • zero level support

Contacts

Therese Walve

Press contact Marketing Manager +46858088631

Related content

Winners of the Self Service Awards 2013

This evening, the winners of the Self Service Awards were announced at Cirkus, Kungliga Djurgården in Stockholm. The Self Service Awards is an annual event to recognise those companies and organisations that have had the most success in supporting and rationalising support work with the aid of ComAround's web-based self-service solution.

ABB explains about new improvements to ComAround Zero™

ABB in Sweden has recently launched ComAround's latest version of web-based self service, ComAround Zero™, to 9 000 staff. ABB is very positive about the new version in terms of both graphics and the new functions.

Brandon Caudle is ComAround's new blog writer

We are happy to present Brandon Caudle as our new blog writer. Brandon Caudle is a seasoned service and support industry practitioner and consultant, living and working in the US. He has more than twenty years of experience working in and with Fortune 500 companies.

Rekordstort intresse för Vitalis

Just nu pågår mässan Vitalis i Göteborg, och ComArounds säljteam är på plats. Vitalis är nordens ledande mässa för e-hälsa, med över 100 utställare på totalt 1700 m2. I år är intresset för mässan rekordstort!

ComAround attends the Fusion 14 Conference & Expo in Washington DC

At Fusion 14, the two leaders in the world of Service Management, itSMF USA and HDI, are joining forces to elevate the standards in Service Management education. After great feedback at the HDI Conference & Expo in Orlando in April this year, ComAround continues to introduce our market leading self service product ComAround Zero™ in the west.

Part 1: Service Desks' biggest challenge

Most of Sweden's IT managers believe web-based self-service provides effective support. They also think the biggest challenge is to get users to solve their problems using web-based self-service instead of contacting support staff. This is part one in an upcoming series of blog articles that will give you tools to successfully increase the use of web-based self-service

Zero Level Support – The support organisation's new secret!

Common challenges facing a Support Manager or Head of Support (designations vary from company to company) nowadays are to review their value and to enhance the value of their organisation. So what is it that defines value for a support organisation nowadays? And why is Zero Level Support mentioned as a value-adding opportunity for support organisations?

How actively do you use self-service and how high is your Self Service Score?

Do you focus on users when you offer support via self-service? Support functions often focus on rationalising their support organisation and measuring the number of cases resolved and how long it takes to deal with a case. How many of you measure users' commitment to solve their problems via self-service?

HDI Orlando – "Level Zero" on everyone's lips

After spending three days at the HDI conference in Orlando, the world's largest helpdesk and service desk event, I can say that American companies and organisations are currently focusing strongly on introducing Level Zero support, which is the level before first line where users can help themselves.