Press release -
Allianz UK enhance Commercial Strategy and Customer Experience Team
Allianz UK has announced two appointments to its Commercial Strategy and Customer Experience Team, reinforcing its commitment to high standards of customer service.
Emily Mills returns to Allianz UK from KPMG, as the head of continuous improvement. With her extensive experience in insurance, transformation and continuous improvement, Emily will embed data-driven, systematic improvements across Allianz UK Commercial and ensure the business remains at the forefront of industry innovation and operational excellence.
Joining Emily is Fleur van der Ende, appointed as the head of customer experience. Fleur brings a wealth of expertise in commercial strategy and customer experience, honed through her previous roles within Allianz. She will oversee the delivery and continuous improvement of our customer experience and focus on strengthening Allianz’s position as a leading customer-centric organisation, committed to delivering exceptional value and service to our commercial customers.
Margaret Scott, director of commercial strategy and customer experience at Allianz UK, commented: “These appointments underscore our dedication to enhancing commercial strategy and customer experience, and ensuring that the company remains agile, innovative, and responsive to the evolving needs of our customers.”
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About Allianz Holdings plc
Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain including Allianz Insurance.
About Allianz
The Allianz Group is one of the world's leading insurers and asset managers with around 128 million* private and corporate customers in nearly 70 countries. Allianz customers benefit from a broad range of personal and corporate insurance services, ranging from property, life and health insurance to assistance services to credit insurance and global business insurance. Allianz is one of the world’s largest investors, managing around 776 billion euros** on behalf of its insurance customers. Furthermore, our asset managers PIMCO and Allianz Global Investors manage about 1.9 trillion euros** of third-party assets. Thanks to our systematic integration of ecological and social criteria in our business processes and investment decisions, we are among the leaders in the insurance industry in the Dow Jones Sustainability Index. In 2024, over 156,000 employees achieved total business volume of 179.8 billion euros and an operating profit of 16.0 billion euros for the group.
* Including non-consolidated entities with Allianz customers.
** As of December 31, 2024.
Mandatory corporate information: Corporate disclosures
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Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements.
Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz’s core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) adverse publicity, regulatory actions or litigation with respect to the Allianz Group, other well-known companies and the financial services industry generally, (iv) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (v) mortality and morbidity levels and trends, (vi) persistency levels, (vii) the extent of credit defaults, (viii) interest rate levels, (ix) currency exchange rates, most notably the EUR/USD exchange rate, (x) changes in laws and regulations, including tax regulations, (xi) the impact of acquisitions including related integration issues and reorganization measures, and (xii) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
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