Press release -
Allianz awarded for exceptional customer service eight years in row
Insurance consultancy Gracechurch has awarded Allianz Commercial its Service Quality Marque (SQM) for the eighth year in a row and is the only insurer to receive this accolade
Run annually, the independent research found Allianz to be particularly strong for its personalised service, with the commercial insurer striking the right balance between expert assistance and online capability through its Claims Hub and Live Chat functionality.
The net promoter score (NPS) for Allianz is at its highest since 2018, with a market-leading position maintained throughout 2023 retaining its number one spot throughout the year according to the Gracechurch survey.
Gracechurch managing director Ben Bolton commented: “Allianz has built on its long history of achieving the Service Quality Marque this year, and brokers are now more positive about its claims service than at any point since 2018. The insurer combines this level of service with its outstanding global reach, broker familiarity, Claims Hub and overall market reputation.”
Graham Gibson, chief claims officer at Allianz Commercial, added: “I’m thrilled to secure this award for the eighth year in a row, which is a significant achievement and I’m really proud of the team. Our aim is to constantly improve the service we provide, and our strong customer-first focus in claims management has strengthened our relationships with broker partners. With a strong team of claims experts and a mixture of digital services, our people and service makes a difference and winning this highlights that. However, this doesn’t mean we won’t rest on our laurels, as we constantly strive to maintain and improve how we support our broker partners in the best way.”
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About Allianz Holdings plc
Allianz Holdings plc is the non-regulated holding company which owns the principal insurance operations of Allianz SE in Great Britain including Allianz Insurance
About Allianz
**As of March 31, 2023
***As reported – not adjusted to reflect the application of IFRS 9 and IFRS 17.
Cautionary note regarding forward-looking statements
This document includes forward-looking statements, such as prospects or expectations, that are based on management's current views and assumptions and subject to known and unknown risks and uncertainties. Actual results, performance figures, or events may differ significantly from those expressed or implied in such forward-looking statements. Deviations may arise due to changes in factors including, but not limited to, the following: (i) the general economic and competitive situation in the Allianz Group's core business and core markets, (ii) the performance of financial markets (in particular market volatility, liquidity, and credit events), (iii) the frequency and severity of insured loss events, including those resulting from natural catastrophes, and the development of loss expenses, (iv) mortality and morbidity levels and trends, (v) persistency levels, (vi) particularly in the banking business, the extent of credit defaults, (vii) interest rate levels, (viii) currency exchange rates, most notably the EUR/USD exchange rate, (ix) changes in laws and regulations, including tax regulations, (x) the impact of acquisitions including and related integration issues and reorganization measures, and (xi) the general competitive conditions that, in each individual case, apply at a local, regional, national, and/or global level. Many of these changes can be exacerbated by terrorist activities.
No duty to update
The Allianz Group assumes no obligation to update any information or forward-looking statement contained herein, save for any information we are required to disclose by law.
