Industry Expert Discusses AI's Role in Shaping the Future of iGaming

AI industry expert Oleg Smolerov, CPO of ZingBrain AI, has recently discussed the role of AI in iGaming with the trusted comparison guide Slotsjudge. The in-depth discussion focused on how AI is being used to shape the future of the industry, including increased customer loyalty, personalisation, and retention.

The recent AI discussion between Slotsjudge and ZingBrain AI was not only important, but also insightful, highlighting the challenges of adapting AI to casino operators, and what new AI technologies people can expect to see soon.

Core Insights from the Conversation

One of the core insights from the AI discussion between Slotsjudge and ZingBrain AI was the remarkable potential to boost loyalty and engagement in the iGaming industry, by leveraging personalised recommendations.

Oleg Smolerov also revealed how AI empowers casinos to provide a more bespoke service and experience by understanding individual preferences. In addition to anticipating needs, and delivering tailored offers, leading to higher customer satisfaction and retention.

Implications for the iGaming Industry

By discussing AI in-depth with an industry expert, Slotsjudge team learnt about the benefits and importance of responsible gaming in AI development by ZingBrain AI and how it is prioritised to create ethical and sustainable solutions. This is aimed at minimising harm and promoting safe and healthy practices within the industry.

However, the discussion also brought to light that AI is by no means a perfect one-size-fits-all product out of the box. Oleg Smolerov revealed the challenges in meeting the diverse needs and preferences of individual casino operators and customers, highlighting the necessity to continuously evolve and adapt.

The potential of AI is huge. It can not only reduce downtime and detect cheating or fraud in real time but also offer personalised promotions based on individual player preferences and behaviour. This enhances the overall gaming experience and ensures a fair and secure environment for all players.