Bain & Company, Avendus laud Everise as Next-Gen BPO

In 2015, Sudhir Agarwal, a founding member of Aegis, was asked if he was going to re-enter the BPO industry. 

Upon reflection, he stated that the only way he knew forward was to create a next-generation BPO, founded on the premise of disrupting and transforming the customer experience industry.

“I realised we’re in the world of customer experience, we’re not in the world of outsourcing,” comments Sudhir Agarwal on his conviction for founding Everise.

Today, at 4 years old, Everise is a leading single-source solution in demand by high-growth companies across the world, to meet a brand's need to turn customers into fans, and products into passions, while enabling them to scale nimbly around the globe.

Creating the world's best customer experience company | Everise from Everise on Vimeo.

While he remained quietly confident that his strategy with Everise was the right one, as Gallelo once said, “All truths are easy to understand once they are discovered; the point is to discover them.”

Yet analysts and industry are beginning to laud Everise as a true next-gen BPO.

In a recent webinar entitled “COVID-19 Implications for IT and ITeS” the world’s leading management consulting firm, Bain & Company, called out Everise, amongst global players like Accenture, as a digitally oriented business positioned to thrive through a down market.

Everise’s investments in technology paired with their demonstrated excellence deploying a secure and scalable work-at-home solution make them the archetype for a resilient, next-generation BPO,” confirms Bain and Company in their webinar.

But Bain & Company isnt the only one. 

Avendus, a leading provider of financial services, also featured Everise and its Founder and CEO, Sudhir Agarwal, in their webinar titled “IT-BPM Industry: An Attractive Investment in the Current Environment.”

The webinar outlined how digitally savvy businesses are a sound investment during a crisis, listing Everise among global leaders including as Infosys, and genpact.

“Huge management talent is available to lead innovative next-generation companies,” says Aventus on Sudhir Agarwal and Everise in the webinar.

This validation is that Everise is on the right path in pursuing its mission and continue to disrupt the industry through operational excellence and a cultural ethos of diversity, inclusion and sustainability, elevating the customer experience.

“Ultimately, we aim to ensure that a future exists where technology is powered by people, is for the benefit of people and, where services are transparent when it comes to cost and their intrinsic value,” adds Agarwal.

For more information and insights, follow Sudhir and Everise on LinkedIn.