NNIT teams up with Danish e-sports organization Astralis to explore learning through gamification

Together with Astralis, we are currently exploring insights from game studies as an alternative to traditional e-learning for public IT systems, considering both the case handler and citizen perspectives.

Today, most interfaces are digital, and as employees and citizens we access and work in fairly complex public IT systems as we go through life. Learning how to process applications, tax filings etc. correctly is not always easy and almost certainly tedious; and our working hypothesis is that it is particularly difficult to motivate the under 30s to access and interact with public IT systems.

But what if onboarding and learning was made fun because it was built like a game?

Recently, as a first step in our collaboration, we attended the conference OffDig with Astralis to initiate discussions with our public customers about their challenges in this area and to propose that insights from game studies might offer viable solutions.

“We continue to have great dialogues with our customers and Astralis based on pain points in traditional learning approaches, which leads us to believe that our collaboration with Astralis will bring new ways of using and learning about IT systems in the Danish public sector,” says Business Development Lead Jannic Stolzenbach Jensen, NNIT, who was part of this year’s OffDig delegation.

As a next step, we will begin to mature our ideas, which should ultimately produce a number of concrete offerings to the public sector in terms of gaming modules that may be used to train case handlers as well as onboard citizens to public IT systems such as Digital Post, the Danish students' Grants and Loans Scheme, Borger.dk etc.

We look forward to a fruitful collaboration with Astralis as well as our customers to make public IT systems more accessible and fun.