Press release -
Hrvatski Telekom ensures QoE with Agama Headend and Network solution extension
Linköping, Sweden, April 24, 2025 – Agama, a specialist in video observability & analytics for service quality and customer experience, today announced that Hrvatski Telekom, a leading telecom provider in Croatia, has expanded its Agama solution with advanced headend and network observability tools, including the integration of Analyzer OTT with Prometheus.
"Thanks to Agama and its Analyzer OTT, and Prometheus integration, we now benefit from a single-pane-of-glass view across all channels and service profiles," says Robert Karačić, Technical Manager for Quality Assurance at Hrvatski Telekom. "It also empowers us with precise and reliable alerts, reducing noise and helping our teams focus on real issues that impact service quality."
"As video delivery becomes more complex, a scalable and open approach to observability is critical," says Anders Svensson, Co-founder & Senior Fellow at Agama. "We're proud to support Hrvatski Telekom in building a proactive, intelligent monitoring strategy that grows with their evolving services."
The Agama E2E Video Observability and Analytics solution provides data-driven insights and automation – empowering video service providers and their Operational, Product, Marketing and Management teams. The solution for head-end and network observability creates transparency and visibility for each step of the video delivery chain, enabling data-driven decision-making, shorter time-to-fix and ensuring service performance. It is flexible and can be implemented in any type of head-end technology.
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Agama Technologies specialises in empowering video operators’ business processes with awareness and insights that can drastically lower operational costs and improve customer satisfaction. With extensive experience and an industry-leading solution for monitoring, analytics and visualisation of video service quality and customer experience, Agama helps operators to implement a data-driven way of working to assure optimal service quality, improve operational efficiency and increase customer understanding. Our solution empowers operations, product management, marketing and customer facing teams.
We have the privilege to work with more than 100 different service providers, network operators and broadcasters, including A1 Group, Altibox, Etisalat, KPN, Canal +, Sky UK, T-Mobile, TDC, Telenor and Vodafone.
The company is based in Linköping, Sweden, and is privately held. For more information, visit www.agama.tv
