Press release -
Post Office storm advice for homeowners
- Following the disruption caused across the country by today’s storm, Post Office Insurance is on hand to help homeowners who have been impacted
Following the disruption caused across the country by today’s storm, Post Office Insurance is on hand to help homeowners who have been impacted. Existinginsurance customers affected by the storms can contact the Post Office on 0845 073 1005 for assistance or to register a claim.
Paul Havenhand, Head of Insurance at Post Office, comments: “After the first big storm of this Autumn, we want to reassure our customers that we are here to help. Our 24-hour claim line means we have a team of experts on hand to provide assistance or for people to register a claim.
“Storm damage to a property can cause distress and, depending on its scale, some homeowners may find that they have to make temporary living arrangements whilst damage is repaired. Our aim is to get homeowners back in their properties as soon as possible.”
In the event of flooding or storm damage:
- Contact the Post Office helpline as soon as possible on 0845 073 1005; a home assistance service comes as standard with all policies which can advise you on the next steps, and can help put you in touch with local tradesmen
- Where possible, do not remove any items from the property as it is important that your insurer can assess the damage
- Following flooding or damage to your property, do not use gas or electrics until they have been checked by a qualified tradesmen
- If possible, take photographs of any damage to the property. This will prove useful when making a claim
- Put undamaged items in a safe place
- Listen to your radio for updates and any further flood warnings. If further heavy rain is forecast, ask your local council for sandbags to help protect your property
- If you are moving to alternative accommodation, make sure that you have secured your property, locking all doors and windows and boarding up any gaps
- If you are remaining in the property and providing it is safe to do so, open windows to ventilate your home
- Don't forget to look after family pets as they can become disorientated in the upheaval and may stray from home.
- There are precautionary steps homeowners can take to batten down the hatches ahead of further storms this autumn and winter. Inspect the outside of your home to ensure that there are no potential hazards – stormy weather can bring down tree branches and so check these have been pruned back to limit the risk of damage to property.
Post Office Limited has an unrivalled national network of over 11,500 branches across the UK, more than all the high street banks combined, and sits at the heart of many communities across the country. The Post Office has made a commitment to no more branch closure programmes. It provides around 170 different services and products spanning financial services including savings, insurance, loans, mortgages and credit cards. Post Office also offers Government services; telephony; foreign currency; travel insurance and mail services.
It serves around 20 million customers a week and half of all small businesses. 93% of the total population live within one mile of a post office and 99.7% within three miles. For many rural communities the post office is the only retail outlet. Post offices remain highly valued and trusted and are the focal point for many communities. For more information, visit www.postoffice.co.uk
Contact - Carmel McCarthy
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About the Post Office
The Post Office (Post Office Limited) has an unrivalled national network of over 11,500 branches across the UK, more than all the high street banks combined, and sits at the heart of communities in Northern Ireland, Scotland, Wales and England. The Post Office has made a commitment to maintaining its network of branches at its current size and reach. It provides around 170 different products and services spanning financial services including savings, insurance, loans, mortgages and credit cards; Government services; telephony; foreign currency; travel insurance and mail services.
The Post Office serves over 17 million customers a week and a third of small businesses. Some 99.7% of the total population live within three miles of a post office and over 97% live with one mile of a post office. For many rural communities, the post office is the only retail outlet. Post Offices branches remain highly valued and trusted, and are the focal point of many communities. For more information, visit http://www.postoffice.co.uk/.
Please note the Press Office team can only deal with enquiries from the media. Unfortunately they do not have access to customer information so can not help with customer enquiries.
If you have an enquiry regarding any Post Office product or service please visit postoffice.co.uk or call 0845Local call rates apply. Call costs may vary depending on your service provider. Calls may be monitored or recorded for training and compliance purposes. 611 2970.
