Post Office announces new Head of People Strategy, Planning, and Governance to support cultural change

The Post Office is pleased to announce the appointment of Juliet Crisp as the new Head of People Strategy, Planning, and Governance. With a proven track record in HR leadership and talent development, Juliet brings a wealth of experience from her previous roles at Whitbread, SSP Group Plc, and Tesco PLC.

Juliet's has strong experience spearheading talent management strategies and delivering impactful people change initiatives. Her most recent role at Whitbread saw her develop and implement the company-wide Talent strategy and at SSP, she led HR for the Group and UK office, focusing on enhancing business performance through effective people strategies. Her 25-year tenure at Tesco PLC, culminating as Head of Human Resources for Online & Customer Fulfilment, showcased her ability to manage large-scale HR functions and drive significant organisational change.

The Post Office’s new people strategy focuses on three priorities: colleague experience, capability and inclusion. Also recently introduced as part of its broader cultural transformation strategy are Post Office’s new company-wide behaviours. These behaviours - "Be curious," "Move it forward," "Own the outcome," and "Back each other" - are designed to cultivate an environment where innovation, accountability, and mutual support thrive. This initiative is part of the Post Office's commitment to creating a workplace culture that encourages employees to explore new ideas, take proactive steps in their roles, and foster a supportive working environment, supporting efforts to create a Postmaster-centric organisation. By embedding these values into daily operations, the Post Office aims to ensure that all colleagues are aligned with the organisation's goals and are empowered to contribute to its success.

Juliet’s appointment to the Post Office People function is one of a number of hires made by the Post Office’s Group Chief People Officer, Karen McEwan, who joined the business in September 2023. This includes Hawa Newell-Sydique who recently joined as People Director – Talent & Capability. She was most recently at Selfridges where she was the Director of Talent, Learning and Diversity, Equity & Inclusion and Tim Perkins who was previously at the Post Office and has rejoined from Marks & Spencer and is the Post Office’s People Services Director.

Juliet Crisp, Head of People Strategy, Planning, and Governance, said:

"I am excited to join the Post Office at such a pivotal time in its history. The introduction of our new company-wide people strategy marks a significant step in our cultural transformation journey. By fostering curiosity, accountability, and support within our teams, and focusing on colleague experience, we are not only strengthening our internal culture but also enhancing the service we provide to Postmasters and customers alike. I look forward to working with colleagues to help drive positive change across the organisation."

Karen McEwan, Group Chief People Officer, said: "Juliet's deep expertise in HR transformation and her passion for talent development are exactly what we need as we embark on this new chapter. Her leadership will be instrumental in driving our cultural change initiatives, ensuring we continue to support and engage with our people effectively."