Voyado, the Swedish customer experience platform purpose-built for retail, has appointed Thomas Harris as Chief Revenue Officer (CRO), effective 22nd April. Based in the UK, Thomas will lead the company’s continued expansion across the UK&I and Europe, building on its strong Nordic foundation.
Retail is at a turning point. As digital and physical worlds merge, brands are racing to build seamless shopping experiences, leverage first-party data, and succeed with AI-driven personalization. The challenge? Many retailers still struggle to bridge the gap between innovation and execution.
Voyado is introducing an Advisory Board to strengthen its presence in key European markets and support long-term growth. This board brings together industry leaders with deep retail and e-commerce experience to help shape Voyado’s future.
Slöjd-Detaljer Launches a new digital customer experience – in collaboration with Grebban, Norce, and Voyado. One of the most advanced B2C/B2B e-commerce initiatives in the Nordics – featuring modern architecture, advanced pricing logic, and an inspiring customer experience.
Retail media has rapidly become a key strategic growth driver for the retail industry and is soon expected to account for 20% of global digital ad revenues. To help more retailers capitalize on this opportunity, Voyado, Adform, and Nexta (recently acquired by Kevel) are launching a new retail media solution in spring 2025.
Since 2017, leading sports retailer XXL has leveraged Voyado Engage to build a loyalty club now holding more than 4,3 million members.
The latest edition of Retail Radar 2025 launches today, based on 440 million transactions across Sweden, Norway, and Denmark, and reveals a significant shift in consumer behavior. While the pandemic accelerated e-commerce growth, in-store shopping has made a strong resurgence, with total retail revenue increasing by 7.4% 2024.
Our mission is to empower every retail business to build strong and lasting relationships with their customers. In a world where personalization and customization have become essential expectations rather than luxuries, we strive to transform how businesses interact with their customers, making every connection a memorable experience. Let's redefine what it means to be truly relevant.
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